THESO Privacy Policy

Last Updated: March 6, 2025

1. Introduction

Welcome to The Health Support Organisation (THESO). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.theso.org).

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

When you interact with our website, we may collect the following types of personal and non-personal information:

2.1 Personal Information

We collect personal information that you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Donation/payment details
  • Organization affiliation (if applicable)

2.2 Non-Personal Information

We may automatically collect non-personal information, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the website
  • Referral sources (e.g., search engines, social media)

We collect this information to improve website functionality and enhance the user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries or requests
  • To process donations and issue receipts
  • To provide you with updates about our programs, events, and initiatives
  • To improve website security, functionality, and user experience
  • To comply with legal obligations

We DO NOT sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We may share your personal information under the following conditions:

  • With Service Providers: We may share your information with trusted third-party service providers who assist us in website maintenance, payment processing, email communications, and analytics.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal requests, court orders, or governmental regulations.
  • With Your Consent: In specific cases, we may request your permission to share information with partners or collaborators.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help us analyze website traffic and improve user experience.
  • Marketing Cookies: Used for advertising and outreach (if applicable).

You can adjust your cookie preferences through your browser settings.

6. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online data transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. If you wish to have your information deleted, please contact us.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct your personal information.
  • Deletion: Request deletion of your personal data (subject to legal requirements).
  • Opt-Out: Unsubscribe from our communications at any time.

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to THESO's website, and we are not responsible for the privacy practices of external sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Health Support Organisation (THESO)

Juba, Nairobi, New York

Email: info@theso.org

Website: www.theso.org

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.