THESO Terms of Service

Effective Date: March 6, 2025

Welcome to The Health Support Organisation (THESO) website (www.theso.org). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Definitions

  • "THESO," "we," "us," "our" refers to The Health Support Organisation.
  • "You," "User" refers to visitors, donors, partners, volunteers, and anyone accessing the website.
  • "Services" refers to all online activities, information, resources, donation processing, and other offerings provided by THESO through the website.

2. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent if under 18.
  • You will comply with all applicable laws and these Terms.
  • You have read and understood our Privacy Policy.
  • You agree not to misuse our website or services.

THESO reserves the right to modify these Terms at any time. Continued use of the website after changes constitute acceptance of the new Terms.

3. Website Use & Restrictions

3.1 Permitted Use

You may use this website for:

  • Accessing information about THESO's work and initiatives.
  • Making donations and supporting our programs.
  • Contacting us for collaboration or inquiries.
  • Applying for volunteer opportunities.

3.2 Prohibited Use

You agree NOT to:

  • Use the website for illegal or unauthorized purposes.
  • Post or transmit harmful, defamatory, obscene, or fraudulent content.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website functionality through hacking, malware, or other harmful activities.
  • Use automated bots, scrapers, or other means to extract data without permission.

We reserve the right to suspend or terminate access for users who violate these restrictions.

4. Intellectual Property Rights

4.1 Ownership

  • All content on this website—including text, images, graphics, logos, videos, and software—is owned by or licensed to THESO and protected by copyright, trademark, and intellectual property laws.
  • You may not copy, modify, distribute, or use any content without express written permission from THESO.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes only.

4.3 User-Generated Content

If you submit any content (e.g., testimonials, feedback, or images), you grant THESO a worldwide, royalty-free, non-exclusive license to use, modify, and publish your content in relation to our mission.

5. Donations & Payments

5.1 Payment Processing

  • Donations made through the website are processed by third-party payment providers (e.g., PayPal, Stripe).
  • We do not store or process your financial information directly.

5.2 Refund Policy

  • Donations are non-refundable, except in cases of technical errors or fraudulent transactions.
  • If you suspect an unauthorized charge, contact us immediately.

5.3 Use of Funds

  • Donations are used to support THESO's programs and initiatives in accordance with our mission.
  • We strive for transparency and provide financial reports on request.

6. Privacy & Data Protection

  • Your use of this website is also governed by our Privacy Policy, which outlines how we collect, store, and use your data.
  • By using our website, you consent to the collection and processing of your data as described in the Privacy Policy.
  • We use secure encryption and security measures to protect your information, but we cannot guarantee absolute security of data transmission.

7. Third-Party Links & Services

  • Our website may contain links to third-party websites (e.g., partner organizations, donation platforms).
  • THESO does not control or endorse these external websites.
  • We are not responsible for the content, privacy policies, or practices of third-party sites.

8. Disclaimers & Limitation of Liability

8.1 No Warranties

  • This website and its content are provided "as is" and "as available" without any warranties, express or implied.
  • We do not guarantee that the website will be error-free, secure, or uninterrupted.
  • Information provided on the website is for informational purposes only and does not constitute medical, legal, or professional advice.

8.2 Limitation of Liability

To the fullest extent permitted by law:

  • THESO shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website.
  • This includes but is not limited to loss of data, service interruptions, or cyberattacks.

If you are dissatisfied with the website, your sole remedy is to discontinue use.

9. Indemnification

You agree to defend, indemnify, and hold harmless THESO, its affiliates, directors, employees, and partners from any claims, damages, or liabilities arising from:

  • Your violation of these Terms.
  • Your misuse of the website or services.
  • Any content you submit that infringes on third-party rights.

10. Termination & Suspension

We reserve the right to:

  • Restrict or terminate your access if you violate these Terms.
  • Suspend or modify website functionality without prior notice.
  • Investigate and take legal action against any misuse or security threats.

Termination does not affect obligations related to intellectual property, liability limitations, and indemnification.

11. Governing Law & Dispute Resolution

  • These Terms shall be governed by and interpreted in accordance with the laws of South Sudan, Kenya, USA.
  • Any disputes shall be resolved through negotiation, mediation, or arbitration before pursuing litigation.
  • If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.

12. Changes to These Terms

THESO may update these Terms from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use after updates constitutes acceptance of the revised Terms.

13. Contact Information

For any questions regarding these Terms, please contact us at:

The Health Support Organisation (THESO)

Juba, Nairobi, New York

Email: info@theso.org

Website: www.theso.org

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.